As many of you know our online store uses different software than our in-store POS. Unfortunately, the two systems are not compatible.
The original method to "use credit online" was to opt for in-store pickup then pay with your gift card when you get to the store. Easy peasy.
The indefinite closure of our stores required us to come up with another way to use your in-store credit online.
The first method we came up with (contacting us with a request to convert your in-store credit to online store credit) works but is obviously not ideal. By the time we're able to convert your credit, the products you were interested in might have sold. That's not good. (We will still convert your credit this way if desired.)
This new method will allow you to spend your in-store credit online as if it was online store credit, and as it turns out, it was there the whole time!
(Before proceeding, please make sure you know how much in-store credit you have. You can contact us to check your gift card balance. Unfortunately there is no other way to do this.)
When checking out you will now see an option for "On Account."
"I WANT TO USE STORE CREDIT FOR THE ENTIRE BALANCE"
The full balance due appears by default. Click "Pay on Account" to proceed.
"I WANT TO SPLIT PAYMENT BETWEEN STORE CREDIT AND ANOTHER PAYMENT METHOD"
The full balance due appears by default. Adjust the amount as desired then click "Pay On Account." Then pay the remaining balance using another method. You MUST apply the payments in this order.
INCLUDE YOUR GIFT CARD NUMBER AS A NOTE
Check the box to add a note to the vendor. Enter the full number from the back of the gift card as shown below. Please do not enter any other payment information (e.g. credit card) information here! Click "Place Order" to submit the order! Your order will be shipped the next business day or sooner!
(Should your gift card balance be insufficient to cover the balance due we will contact you to provide an alternative payment. We reserve the right to cancel any orders we are unable to secure full payment for in a timely manner.)